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Service Charters

Service charters have been implemented at the Facultad de Informática as a result of IQAS deployment. They are documents used to publicly inform users of the purposes, reponsibilities, procedures, terms and location of an administrative unit, its commitments to quality service provision for its users and how compliance with these commitments is measured in order to improve the quality of the provided service.

Production process

In compliance with the Facultad de Informática's quality policy, the Executive Board has decided that all the Facultad de Informática's administrative units should produce their service charter as a means of promoting and furthering service improvement schemes. To do this, the Quality Support Unit has set up the administrative procedures necessary for the purpose, seeking advice from Madrid Regional Government experts and support from the UPM's Quality Division.


Facultad de Informática Service Charters